Hello all. Well, summer is finally here and I’ve dug out every fan I can find for the shop, because by mid-afternoon we have the sun fully on us and it’s a bit warm. We were very lucky during the IGNITE show weekend that the weather held out for us all. The Gala Dinner was great fun, partially down to the fact that we were on the winning table, but also to the great company we had sitting with us. Until next year! BTI will try to keep this as short as possible. Back in Dec last year we grudgingly signed up for Cloud Voice as copper lines are being phased out, and, so we are told, fibre gives you a better clearer line. We were sent two crappy phones as they are the only ones that will work on the new system, (which they only told us after 4 months of us requesting an alternative). In Feb the engineer came out and set us up, and we were informed our number (which we have had since 1963) would be ported over within 24hrs. After many many phone calls, many many hours on hold, and our copper line breaking down (they had to redirect our number temporarily to the new phones, which really didn’t help), we finally got our number ported over in May. As it stands right now the line is so bad, I have to ring customers back on my mobile. We have been given 3 appointments for an engineer to come out and neither time has one turned up. And don’t even start me on the accounts department. To any of you signing up for this I wish you all the luck in the world, and to the ones who already have and it has worked out fine, you really don’t know how lucky you are, (and people wonder why I hate technology). ANTIQUE-INGThis most unusual pipe ashtray and stand (with a label saying foreign on the bottom) we bought from a shop in Leominster. We were previously joking that you never really see anything pipe related, then Gemma (she has a keen eye) spots this tucked away covered in thick dust, there was no way we were leaving it there, it looked so sad. It’s nice to give items a new lease of life. SOME PEOPLEWhy is it that when you get a customer that only spends a small amount of money, they have the cheek to ask for a discount, but the higher spending ones never seem to? For example, this chap came in and was looking at the Clipper lighters. Our RRP is £7.25, “Can you do me a deal, I want it for a fiver”. My response was “If I could do it for £5 it would already be at that price”. He grunts, then says he will have another look outside in the window, then after about a minute he comes back in, asks me if I want the windows cleaned, I respond “No thank you, I already have a window cleaner” and he leaves the shop throwing swear words at me. I was right not to let him have that Clipper for a fiver. If anyone would like to contribute a story towards the next newsletter, please email me at firstname.lastname@example.org - and to the person who brought this up to me at the IGNITE show, you have no excuse now! (only kidding... or am I?). Take care all.